Privacy Policy
White Wrenn Services Private Limited ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platforms, applications, APIs, SDKs, and related services (collectively, the "Services") for buying, selling, and transferring gold and silver.
By using the Services, whether directly through us or through a Channel Partner's website, app, or point-of-sale system, you consent to the data practices described in this policy.
1. Information We Collect
* Personal Information: When you register or transact, we may collect identifiable information such as your name, email address, phone number, government-issued ID, tax information, and payment details (e.g., bank account, UPI ID).
* Financial Information: Details of your transactions, including the type of metal (gold/silver), quantity, price, and portfolio balance.
* Technical Information: We automatically collect information from your device, including IP address, browser type, operating system, access times, and pages you have viewed directly before or after using our Services.
* Usage Data: Information about how you interact with our Services, such as the features you use and the time and duration of your activities.
2. How We Use Your Information
We use the information we collect to:
* Provide, operate, and maintain our Services.
* Process your transactions and manage your precious metal portfolio.
* Authenticate your identity and ensure security and fraud prevention.
* Communicate with you, including sending service-related notices and promotional messages (you can opt-out at any time).
* Comply with legal and regulatory obligations, including KYC (Know Your Customer) and AML (Anti-Money Laundering) requirements.
* Improve our Services and develop new features.
3. Sharing Your Information
We may share your information in the following situations:
* With Channel Partners: We share necessary information with the Channel Partner (the website, app, or entity through which you access our Services) to enable your transactions and portfolio management.
* With Service Providers: We engage third-party companies to facilitate our Services (e.g., payment processors, cloud hosting, customer support, KYC verification). These parties are obligated to keep your information confidential.
* For Legal Reasons: We may disclose information if required by law, regulation, legal process, or governmental request.
* Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.
4. Data Security
We implement robust administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Data Rights
Depending on your jurisdiction, you may have the right to:
* Access and receive a copy of your personal data.
* Correct inaccurate or incomplete data.
* Request the deletion of your personal data.
* Restrict or object to our processing of your data.
To exercise these rights, please contact us at [Insert Email Address, e.g., privacy@whitewrenn.com].
6. Third-Party Links
Our Services, especially when accessed via a Channel Partner, may contain links to other websites. This Privacy Policy does not apply to third-party sites, and we encourage you to review their privacy policies.
7. Changes to This Privacy Policy
We may update this policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
White Wrenn Services Private Limited
legal@whitewrenn.com